4
2
1
60 m2
Alisa
Reviewed On: 08.06.2025
We had a lovely stay in Lugano in the Ruby apartment. We loved the new clean decor, the abundant sunlight, and the quiet streets despite being in a perfect central location.Response:
Dear Alisa, Thank you for your wonderful review! We’re thrilled to hear that you enjoyed your stay in the Ruby apartment and appreciated the clean decor, abundant sunlight, and serene surroundings. It’s great to know that the central location added to your experience. Your feedback means a lot to us, and we hope to welcome you back to Lugano in the future! Best regards, Happy.Rentals Team
Andrea
Reviewed On: 29.05.2025
Location was excellent, apartment was tidy and clean, so were bedlinen and towels, as well as kitchenette. Unfortunately the toilet seat was broken and not repaired and the warm/cold water in the shower is very slow to regulate the temperature.
Whilst we acknowledge your check-in/out hours, we had requested for extensions. Unfortunately, communication was poor, independently of the answer, which we simply did not really receive. Nevertheless, thanks for the stay and for guaranteeing us such a n... ice weather :-)
Dear Andrea, Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the excellent location and found the apartment tidy and clean. We sincerely apologize for the issues you encountered with the toilet seat and the shower's temperature regulation. Your comments are invaluable to us as we strive to improve our services. We also regret any miscommunication regarding your check-in/out requests and the extension. Our booking team is always available from 8 am to 10 pm and happy to assist with these kind of requests. Thank you once again for your stay, and we’re glad you enjoyed the lovely weather! Best regards, Happy.Rentals Team
Julie
Reviewed On: 25.11.2024
Novos Ruby was the perfect spot for our stay in Lugano. The apartment is brand new and spotless clean. The fixture and finishes in the apartment are high end. Our family of four, including two teenagers, fit comfortably with the sofa bed and two bedrooms. The location was perfect and walkable to the shops and sites in town as well as the train. David and the Happy Rentals team were all very responsive and helpful. I highly recommend this apartment for your stay in Lugano.
Dear Julie, Thank you so much for your wonderful review of Novos Ruby! We are thrilled to hear that you and your family enjoyed your stay and found the apartment to be comfortable and well-equipped. It’s great to know that the location suited your needs and that you appreciated the high-end finishes. We pride ourselves on providing responsive service, so we’re glad that David and the Happy Rentals team could assist you during your visit. Your recommendation means a lot to us, and we hope to welcome you back to Lugano in the future. Safe travels! Best regards, Happy.Rentals Team
Vlad
Reviewed On: 20.11.2024
totul
Dear Vlad, Thank you for your feedback! We appreciate your thoughts and are glad you chose Novos Ruby for your stay. If you have anything specific you'd like to share, please feel free to reach out. Best regards, Happy.Rentals Team
Sameer
Reviewed On: 20.10.2024
We had a wonderful stay. The place is very centrally located. Its clean and well maintained. The only problem is blue light indicators for the light switches which are disturbing at night. Otherwise, the place is very much recommendable for family stay.
Dear Sameer, Thank you for your kind words! We're glad to hear you had a wonderful stay and appreciated the central location and cleanliness of the property. We appreciate your feedback regarding the blue light indicators and will take it into consideration. Your recommendation means a lot to us, and we hope to welcome you back for another enjoyable stay with your family. Best regards, Happy.Rentals Team
Sabine
Reviewed On: 13.06.2025
Clayton
Reviewed On: 02.06.2025
David
Reviewed On: 16.05.2025
Antonella
Reviewed On: 08.05.2025
Abedin
Reviewed On: 30.01.2025
Jinglai
Reviewed On: 03.05.2025
Faisal
Reviewed On: 24.12.2024
Karina
Reviewed On: 12.11.2024
Albert
Reviewed On: 13.10.2024
A damage deposit of CHF500 has to be paid locally for groups under 21.
Enquire now
Nederlands
Deutsch
Français
